Privacy Policy

Who we are

We are Jans-Crafts. Our website address is: https://jans-crafts.co.uk. We are based just outside Canterbury, Kent. Contact information: info@jans-crafts.co.uk.

For the purpose of this document the present site will be referred to as “this website and its owner”. This privacy policy sets out how this website and its owner use and protect any information that you give when you use this website. This website and its owner are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This website and its owner may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18 June 2018.

Cookies

We use cookies on our website

We use session cookies as well as persistent cookies to enhance your customer experience on this website. Cookies are files which are issued by a web server to be stored by a web browser that contain information relating to website usage.

Web browsers allow you to disable the use of cookies and refuse to accept them. This will not prevent you using our website or making a reservation however certain functionalities may be restricted.

Cookies are used on this website for the following purposes:

• Measuring the performance of our website:

We use Google Analytics to analyse activity on this website. This is for statistical purposes only and customers remain anonymous in this process. Google Analytics generates statistical information about a website using cookies, which are stored on users’ computers. The information gathered is used to produce reports about the performance of the website. Google stores this information in accordance with their own privacy policy which may be found at https://www.google.com/policies/privacy/.

• Enabling and measuring marketing activity:

Cookies are also used to enable and measure marketing activity such as email marketing and online advertising. In the case of email marketing we may use information stored about the web pages you visit to provide you in turn with more relevant offers in the future.

Cookies will also be used to target you with promotional advertising on other websites after leaving our website. To prevent this from happening we advise customers to clear their cookies following a visit to our website.

We use ‘Google analytics®’ to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/ . We analyse the usage of our website in order that we may make improvements to the functionalities to improve your overall experience when visiting our website later on.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What we collect

If you make a purchase via the on-line shop or make a bespoke order we may collect the following information:
– name
– contact information including email address and phone number
– your address details and the country where you reside
– your payment details

What we do with the information we collect

We require this information to deliver the products directly to your home, flat or office address.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping
– We may use the information to improve our products and services
– We may periodically send a newsletter via email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. However you will be able to opt-out of the newsletter at any time.
– We may use the information to customise the website according to your interests.

If you have made an enquiry but have not proceeded to make an order for goods we will delete your email details within 6 months. All purchase information will be kept within set dates to meet with UK tax laws, then securely destroyed.

All payments for purchases are made via the secure PayPal ® process.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All contact details are held on a password protected computer and spreadsheet.

Personal information

We will not sell, distribute or lease your personal information to third parties.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you have any queries relating to privacy, please contact us at: info@jans-crafts.co.uk